Results
Customer satisfaction: not just a phrase, a reality with
Interactive Consulting
Here are a few results organizations have enjoyed:
A production-oriented organization successfully implemented workplace
productivity recommendations resulting in
reduced cycle time from days to hours
Increased team productivity and human performance realized by a services
organization by
reducing communication steps in half
Several organizations experienced
increased speed in information technology project implementations
by streamlining the procurement process and developing clearly defined
business requirements up-front
Through operational management, customer support, and sales activities,
one distributor experienced an
average sales increase of 32% per year over three years |
About Us
News |
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CLIENT COMMENT
The
automation ... will result in improving the integrity ..., increase
efficiencies of the process, and provide more feedback than ever before."
K. Kuzmich, Chief |
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Case
Study
Challenge:
We worked with an organization that wanted to implement several
information technology initiatives right away. They were experiencing
many challenges including integrating project objectives, meeting
executive management expectations, and departmental conflicts.
Executive management realized their hands were full with the existing
issues, and knew they needed help in determining (1) how the
initiatives would affect their operation, and (2) what changes were
required.
Approach:
We conducted a business process review to not only identify the impact
and necessary changes to business units, but also recommend business
process alternatives and process solutions that would enhance
productivity and maximize their information technology. An Operational
Change Matrix was used to illustrate the affected areas and
opportunities for performance improvement.
Outcome: The client
embraced the improvement suggestions, immediately planning
implementation. The implementation of targeted streamlined operations
provided an easy transition to new technology which improved
performance and reduced cycle time. Through our efforts we were also
able to provide direction in managing the various technology
initiatives resulting in: clear project goals, reduced conflicts among
staff, and executive management's ability to finally see progress.
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In general, Interactive Consulting's client relationships experience
one, more, or all, of the following performance outcomes:
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Processes
that are streamlined and integrated for efficient operations
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Information
systems that work in tandem with all functions
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Profitability that is enhanced through cost reductions and/or improved
efficiencies
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Customer
service that goes
beyond the essentials
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Employee satisfaction and/or staff development that keeps giving over
and over again
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Routine conflicts resolved, adding valuable productive time
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